Terms & Conditions of Business
Contact email address: info@uzinzotravel.com
PRIVACY NOTICE
We care about your privacy and will never share your details with third parties without your consent. Names, addresses and images provided to Uzinzo Explorers (Pty) Ltd. via any of our digital channels may be stored on our files, and may be used for marketing purposes; however, if you object to your details being stored please inform us and we will remove them. By purchasing these services and accepting our terms and conditions, you allow us to save the information you provided and get in contact with you by email about the booking you have made, as well as make use of any media created by any participants during any product or experience. However, we solemnly swear not to sell any of your personal data to third parties.
GENERAL INFORMATION
It is a requirement that all Uzinzo Explorers Pty Ltd clients purchase comprehensive travel insurance including full medical cover, as well as cancellation and curtailment cover for the duration of their planned itineraries.
TRAVEL DOCUMENTS, VISAS, VACCINATIONS
The following comments are meant as guidelines only. It is recommended to consult local authorities and/or legal advice to verify the specifics of your particular situation or location.
International visitors require a valid passport together with onward travel documents.
It is the responsibility of each traveller to ensure that passports, visas, and any health requirements for the trip are in order. Typically, travellers must please ensure that their passports are valid for at least 6 months after their entry date and that they have a minimum of 2 blank back-to-back pages in their passports to enable the entry visa to be issued. This information changes regularly, so please contact an authority in your home country for the latest requirements. Uzinzo Explorers (Pty) Ltd. may not be held liable for any failure on the part of a traveller to be in possession of the correct travel documentation.
UNFORESEEN CIRCUMSTANCES & TRIP CHALLENGES
Uzinzo Explorers (Pty) Ltd. will do our very best to help with challenging or discouraging situations but are not liable for unforeseen circumstances that may arise during the trip. This includes any cost or the actions of a third party unconnected with Uzinzo Explorers (Pty) Ltd., which was beyond Uzinzo Explorers (Pty) Ltd.'s reasonable control.
We will get through it — remember a part of travel is going with the flow and growing in the process. It’s all part of the adventure!
STANDARD TERMS AND CONDITIONS OF BUSINESS
Uzinzo Explorers (Pty) Ltd. shall not be liable for any loss, damage or expense of any nature whatsoever suffered by the client of any traveller or delegate arising from:
- the cancellation or curtailment of any tour, accommodation or conference
- the loss or any damage to any property
- sickness, quarantine, weather conditions, war, strikes, riots and/or any other cause of any nature whatsoever, however caused and whether as a result of Uzinzo Explorers (Pty) Ltd. negligence or otherwise
No refund or credit will be granted for travellers that:
- fail to join a tour, OR
- join the tour after departure date, OR
- leave the tour prior to completion date
No refund or credit will be granted for delegates that:
- fail to join a conference – including events, symposiums, workshops, conventions, launches, exhibitions or functions
- participate at the conference for fewer days than confirmed on the reservation
No refund or credit will be granted for travellers that:
- fail to arrive at the hotel/s or accommodation establishment/s
- arrive at the hotel 1 day or more later
- leave the hotel or accommodation establishment 1 or more days early
Uzinzo Explorers (Pty) Ltd. accepts no liability for the death of, or injury to, loss and/or damage to, any person and/or property arising out of any act or omission of Uzinzo Explorers (Pty) Ltd., the supplier any staff or agent of Uzinzo Explorers (Pty) Ltd. or a supplier, whether as a result of negligence or otherwise. The client and the traveller/delegate shall be deemed to have waived, renounced and abandoned any and all rights and entitlements to which the client and the traveller/delegate may be entitled under the provisions of the law of the Republic of South Africa for any loss or damage to person and/or property.
Should sickness or accident interrupt a tour or conference, or accommodation, Uzinzo Explorers (Pty) Ltd. shall not be liable for any:
- loss, damage or expense arising there from, whether as a result of Uzinzo Explorers (Pty) Ltd. negligence or otherwise, and
- refund, either total or partial, of money paid. Uzinzo Explorers (Pty) Ltd. recommend that the client advises travellers/delegates to take out the necessary insurance to protect against any such eventuality.
Travellers/delegates may not carry any unlawful firearms, articles or substances whilst travelling with Uzinzo Explorers (Pty) Ltd., whether on a tour or a transfer, participating in a conference, or staying at a hotel or accommodation establishment. Should any traveller/delegate contravene the aforesaid prohibitions, Uzinzo Explorers (Pty) Ltd. will be entitled to immediately exclude the offender from the tour/conference/accommodation and such traveller/delegate will be responsible for his or her own repatriation and all costs associated therewith. Uzinzo Explorers (Pty) Ltd. will under no circumstance assist any such offender in any dealings or negotiations with any authority.
Travellers/delegates shall be solely responsible for complying with the formalities required by police, customs, health and all other authorities at the point of departure, at the destination and whilst in transit. Whilst Uzinzo Explorers (Pty) Ltd. will endeavour to provide the client, prior to departure, with the latest information concerning such regulations and restrictions. Uzinzo Explorers (Pty) Ltd. shall not be responsible and does not accept any liability for any inaccuracies or omissions in this regard.
Uzinzo Explorers (Pty) Ltd. reserves the right to decline to accept or retain any traveller/delegate as a member of any group, conference, or on any tour or transfer at any time as the result of the non-payment of any amount due by the client in respect of such traveller/delegate or if such traveller/delegate interferes with any other member of any group and/or causes any disturbance or nuisance.
Should Uzinzo Explorers (Pty) Ltd. appoint a tour leader or tourist guide in respect of any tour or transfer, the traveller/delegate must accept all reasonable instructions of such tour leader or tourist guide.
All information contained in Uzinzo Explorers (Pty) Ltd. brochures/CD-Roms/web sites/itineraries and price inserts are to the best of Uzinzo Explorers (Pty) Ltd. knowledge and belief, true and correct, but Uzinzo Explorers (Pty) Ltd. accepts no liability for any inaccuracies contained therein.
Uzinzo Explorers (Pty) Ltd. shall not be held responsible for any errors in printed matter, brochures, CD-ROMs or websites representing:
- hotels, lodges, guest houses, bed & breakfasts and any other accommodation establishments
- conference, function, convention and any other meeting venues
- day tours, overland tours, special interest tours, scheduled tours, spouse programmes, incentive tours or any other tours.
All travel arrangements such as reservation of hotel/lodge/guest house accommodation, flight bookings, tour reservations, conference/function venue reservations, reservation of motor transport and the like, made by Uzinzo Explorers (Pty) Ltd. are subject to the booking conditions and cancellation provisions of the supplier thereof.
Uzinzo Explorers (Pty) Ltd. reserves the right to alter or substitute routes, tours, accommodation, conference/function venues, refreshments, meals, itineraries, services, vehicles and/or arrangement should conditions necessitate. Uzinzo Explorers (Pty) Ltd. will offer substitutes of equal value and will inform the client of any known changes before departure.
Luggage must be clearly marked. One standard set of luggage, comprising one suitcase and one overnight bag per person is allowed.
If in the opinion of Uzinzo Explorers (Pty) Ltd. the fulfilment of any tour, incentive or conference, or accommodation is considered impossible, illegal, or if in Uzinzo Explorers (Pty) Ltd. opinion inadvisable because of weather conditions, avalanches, volcanic activity, strikes, war, government interference and/or any other cause not arising from Uzinzo Explorers (Pty) Ltd. negligence, Uzinzo Explorers (Pty) Ltd. may at any time cancel such a tour, incentive or conference, or accommodation, or what remains of it or make alterations in the route, accommodation, price and/or any other aspect thereof as it thinks fit, and any losses and expenses resulting from such cancellation or alteration shall be borne by the client.
In accordance with South African law and International practice, smoking is prohibited on vehicles at all times. The tourist guide or the driver will ensure that sufficient comfort stops are made to enable travellers to smoke outside.
Uzinzo Explorers Pty Ltd. may provide a 1st itinerary for clients perusal however major changes to the planned itinerary will attract $100.00 free for each subsequent edition.
Uzinzo Explorers (Pty) Ltd. reserves the right to use smaller vehicles on its scheduled tours, day tours, overland tours or transfers should the number of passengers participating reduce sufficiently to warrant this.
Uzinzo Explorers (Pty) Ltd. reserves the right to utilize the services of sub-contractors for tour, conference, transport, accommodation and travel services.
Accommodation is as specified in the tour itinerary, brochure or website. The use of specific accommodation is subject to availability. Uzinzo Explorers (Pty) Ltd. reserve the right to make use of alternative accommodation.
Uzinzo Explorers (Pty) Ltd. has no direct day to day control over its suppliers. Accordingly Uzinzo Explorers (Pty) Ltd. accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle) utilized by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents.
Uzinzo Explorers (Pty) Ltd. cannot be held responsible for errors caused by hotels/lodges/guest houses or any accommodation establishment in double booking/over booking rooms. The onus is on accommodation establishments to ensure that reservations that are confirmed in writing to Uzinzo Explorers (Pty) Ltd., or for which the accommodation establishment has received a deposit or full pre-payment for services are honoured. Any inconveniences caused to the traveller or delegate must be compensated for by the accommodation establishment in error.
Prices are subject to change without prior notice. Prices are also subject to adjustment in the event of changes in government imposed taxes, fuel prices, air fares, hotel charges, tourism levies and/or the introduction of national, regional or local taxes or levies of whatever nature.
Quotations are valid only to the expiry date stated on the quotation and are subject to adjustment if the services quoted for are not available at the time of booking. Quotations are based on itineraries and requirements specified by the customer. Upon acceptance of the quotation, any changes requested by the customer which incur additional costs will be charged to the customer. Acceptance of the quotation will be regarded as acceptance of Uzinzo Explorers (Pty) Ltd. Terms and Conditions of Business.
Payment shall be made in all instances (by account holders and non-account holders) in the currency in which the quotation was accepted or in which the invoice is made out. All payments shall be made to Uzinzo Explorers (Pty) Ltd. free of foreign exchange fees and or other deductions or set off of any nature whatsoever, at such place and in such manner as Uzinzo Explorers (Pty) Ltd. may authorize from time to time in writing. Bank charges are the responsibility of the transferor.
Should any amount not be paid on the due date, then the client shall be liable to pay Uzinzo Explorers (Pty) Ltd. interest on all such amounts calculated from the due date until payment at the prime bank overdraft rate.
Payment in approved foreign currency will be accepted at the rate of exchange applied by the bankers of Uzinzo Explorers (Pty) Ltd. at the time of receipt of payment. Any shortfall resulting from exchange rate fluctuations will be for the account of the passenger.
If the client makes a booking on behalf of any party, the client warrants to Uzinzo Explorers (Pty) Ltd. that the client is authorized by such traveller/delegate to make reservations on behalf of such traveller/delegate and is acting as such traveller’s/delegate’s agent and in so doing, binds such party to these conditions. Upon the reservation being accepted and confirmed by Uzinzo Explorers (Pty) Ltd., the client warrants that the traveller/delegate has been informed of and is bound by the terms and conditions set out herein. The client indemnifies and holds Uzinzo Explorers (Pty) Ltd. harmless against all claims for damage, loss and injury which any traveller/delegate may claim against Uzinzo Explorers (Pty) Ltd. if such claim is excluded in terms hereof.
Provisional reservations held by Uzinzo Explorers (Pty) Ltd. on behalf of the client/traveller or delegate will be released if no confirmation in writing has been received by the client/traveller/delegate by the “confirm by date”, or if no deposit has been received.
All experiences, retreats, accommodations, workspaces, or any other goods or services hereafter referred to as ‘products’, are booked and confirmed only on receipt of a conditionally refundable 100% advance payment, prior to the minimum capacity for each product having been reached. Once minimum capacity has been reached, you will be notified, and the advance payment will no longer be refundable. There shall be no binding contract until the advance payment has been received by the Uzinzo Explorers (Pty) Ltd. Failure to remit your advance payment on time will result in an automatic change of status of any confirmed space to a provisional basis and the possible inability to reinstate your reservation. When Uzinzo Explorers (Pty) Ltd receives your advance payment, the booking will be confirmed. The deposit shall be deemed to constitute acceptance and confirmation of the booking as well as acceptance of Uzinzo Explorers (Pty) Ltd Terms & Conditions and Refund Policy. Your wire transfer authority or credit card authorization will act as your receipt, and additional receipts can be provided upon request. The Uzinzo Explorers (Pty) Ltd cannot be liable for any penalties or losses incurred as a result of voluntary or involuntary changes to third-party transportation schedules.
Any cancellation of a booking must be in writing to Uzinzo Explorers (Pty) Ltd. and shall only be effective upon its acknowledged receipt by the Company. If written notification is received more than 12 weeks before departure, your deposit may not be forfeited. If your cancellation is made within 12 weeks of departure, any advance payment will likely be forfeited. Additional charges are expressed as a percentage of the tour price and dependent on supplier cancellation policy.
In all matters where it is or may be necessary to have recourse to the court, the court of the Republic of South Africa shall have sole jurisdiction to the exclusion of the courts of any other country and the prevailing law of the Republic of South Africa shall prevail.
Uzinzo Explorers (Pty) Ltd. shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to by in writing. No representation, term, warranty or condition expressed or implied shall be considered to be or to have been made or agreed or implied by reference to any other writing, advertisement or conversation.
No indulgence which Uzinzo Explorers (Pty) Ltd. may grant to any party shall constitute a waiver of any of the rights of Uzinzo Explorers (Pty) Ltd. who shall not thereby be precluded from exercising any rights against the client and/or the traveller and/or the delegate which may have arisen in the past or which might arise in the future.
No addition to, variation, or agreed cancellation of these conditions shall be of any force or effect unless in writing and signed by or on behalf of any executive member of Uzinzo Explorers (Pty) Ltd. which reserves the right to amend these conditions without prior notice.
Payment for any product or service provided directly or indirectly by Uzinzo Explorers (Pty) Ltd., its suppliers, service providers, and partners is an acknowledgement of having accepted the terms and conditions outlined above.
